Keeping People Safe
Safe, personalised care starts with understanding the person.
At Thriving, keeping people safe is part of every stage of the care we provide.
Before support begins, we take the time to understand each person's needs, circumstances, preferences and potential risks. We work with the individual, their family, care team and relevant professionals to develop personalised care plans that support both safety and independence.
As people's needs change, we review and adapt their care and support accordingly.
Our approach to safety
Safeguarding
We have processes in place to identify, respond to and report safeguarding concerns. Our team understands their responsibilities and receives appropriate safeguarding training, helping us recognise potential signs of abuse, neglect or exploitation and take action when concerns arise.
Personalised risk assessments
Risk assessments form part of our care planning process. We consider the individual risks associated with each person's needs, environment and daily activities, while supporting them to maintain as much choice, independence and control as possible. Risk assessments are reviewed when circumstances change and as part of ongoing care reviews.
Medication safety
Where medication support forms part of a person's care, our staff follow the individual's medication plan and relevant procedures. Medication is administered and recorded safely, with appropriate checks and escalation processes in place where concerns arise. This is an area where I'd make sure the wording exactly matches your medication policy and actual practice.
Safe recruitment and
trained staff
The people providing care have an important role in keeping those we support safe. We carry out appropriate pre-employment checks and ensure staff complete the training relevant to their role and the needs of the people they support. Where specialist or complex care is required, we make sure staff have the appropriate knowledge, skills and support to provide it safely.
Infection prevention
and control
We follow appropriate infection prevention and control procedures to help reduce the risk of infection and maintain safe care environments.
Staff receive relevant training and follow procedures appropriate to the people and environments they support.
Responding to incidents
and changes
Things can change quickly when supporting someone with complex needs. Our teams are expected to recognise and report concerns, incidents and changes in a person's condition. Where something goes wrong, we have processes for responding appropriately, escalating concerns and learning from incidents to help improve the care we provide.
Emergency support
Our care planning considers what should happen if a person's needs change or an emergency occurs.
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Staff have access to the information and guidance they need to respond appropriately, escalate concerns and seek additional clinical or emergency support when required.
Manual handling
We assess each person's moving and handling needs to support safe, comfortable and dignified care.
Staff follow individualised moving and handling plans and use appropriate equipment and techniques to reduce risk and promote independence.
Supported by strong clinical governance
Our care is supported by systems of clinical governance, quality assurance and compliance.
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We monitor the quality and safety of the care we provide, review incidents and concerns, and use feedback and learning to identify opportunities for improvement.
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Our team works closely with individuals, families, case managers and relevant healthcare professionals to make sure care remains appropriate as people's needs change.
