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What Working Closely With Support Workers Taught Me About Complex Care
What people often get wrong about support work in complex care. Insights from a recruitment resourcer on disability support and neurodivergent care.

Angel Goodman
Jan 93 min read


From Registration to Reality: Our First Quarter as a CQC Registered Complex Care Provider
August has been about more than growth and compliance. It has been about building a values led complex care provider that delivers outstanding, truly personalised care across the UK

Dawn Kelly
Dec 23, 20255 min read


Working with CQC-Registered Care Agencies for Complex Care in the North of England
CQC registration and technology matter, but they are not the point. What really matters is whether the same people turn up, understand the individual, and stay.

Kieron Smithson
Dec 1, 20255 min read


How to Choose the Right Complex Care Provider: A Partnership-Led Perspective
Finding the right complex care provider is rarely straightforward. For case managers, solicitors and families alike, the decision often comes at a point of pressure

Kieron Smithson
Nov 3, 20254 min read


Choosing the Right Agency as an Experienced Support Worker
Below are practical green and red flags experienced agency workers should look for.

Kieron Smithson
Oct 1, 20253 min read


Complex Care vs Domiciliary Care: What’s the Difference in Practice?
The terms complex care and domiciliary care are often used interchangeably. On paper, they can even sit under the same regulatory heading. In practice, they are very different models of care, designed for very different needs. For case managers and deputies , understanding that difference is critical. It affects outcomes, risk, family confidence, and ultimately whether a package stabilises or quietly unravels. This article explains the distinction clearly and calmly, focusi

Kieron Smithson
Sep 16, 20254 min read


Pre-Litigation, Interim Payments and the Importance of Financially Resilient Care Providers
Interim payments - and the strength of the care provider supporting the package - become critical.

Kieron Smithson
Sep 8, 20254 min read


Certifications and Training for Complex Care Support Workers
Working as a complex care support worker isn’t your average 9-to-5. Here’s a friendly guide to the certifications and training that really make a difference.

Rhiannon Hayden
Jul 8, 20253 min read


Road to CQC Registration: April Update
Thriving is on course to becoming a fully registered CQC provider as a non-traditional domiciliary care company specialising in complex care services.

Dawn Kelly
Apr 16, 20252 min read


Our CQC Registration: Progress Update!
We’re Off to a Great Start! Exciting times here at! We’re making big moves in our journey to become a fully registered CQC provider, which means we’ll soon be able to manage care plans in-house. As a result, we’d love to introduce you to Thriving – a dedicated, non-traditional domiciliary care company that specialises in complex care services. This is a huge step forward, and we’re thrilled to share our latest updates with you. 1. Service & Registered Manager Applications – S

Dawn Kelly
Mar 21, 20252 min read
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