Question 1

I have a pay query

Accepted Answer

* Email payroll@priorityrecruitment.co.uk  (please only email once you have read the FAQ and below), or reply to your payslip: payslips@priorityrecruitment.co.uk 
* If you have a query about the portal & how to use it, the guide (https://www.priorityrecruitment.co.uk/14/getdoc)might help.
* Message us on Whatsapp Here (https://wa.me/447458946280)- This contact is for payroll / compliance questions.

Question 2

Reference request

Accepted Answer

If you need a UCAS or employment reference, please direct them to email Thriving at 
reference-request@thriving.healthcare

Telephone references will not be given.  We typically complete references within 2 business days.  If you need to put a specific name, Use Kieron Smithson, Head of HR.

Question 3

When do I get paid?

Accepted Answer

If you have completed the correct processes; i.e. clocked in & out, adjusted for sleeps etc. and there is no discrepancy that prevents a manager signing off your timesheet you will be paid on Friday the week after your shift(s).
Weeks run Monday-Sunday, so for example, if you work on a Wednesday night, you will get paid 9 days later. If your shift is on Sunday, you will get paid 5 days later.Pay is usually in first thing, but can technically be anytime during the day.

Question 4

PAYE Payslips

Accepted Answer

Payslips will generally be available in the portal between Wednesday PM and Friday AM, however this can be up to 6pm Friday.  
https://priorityrecruitmentservices.evertime.co.uk/ (https://priorityrecruitmentservices.evertime.co.uk/)The user guide for the portal is available here.(https://www.priorityrecruitment.co.uk/14/getdoc)
Please add payslips@priorityrecruitment.co.uk to your address book.  You can reply to the payslips email if you have a pay query.  
There is no app for Evertime. 
Message us on Whatsapp Here (https://wa.me/447458946280)- This contact is for payroll / compliance questions.

Question 5

Holiday Pay (PAYE); rate, options & how to claim

Accepted Answer

Holiday pay balances and requests are made in the portal. 
https://priorityrecruitmentservices.evertime.co.uk/ (https://priorityrecruitmentservices.evertime.co.uk/)
The user guide for the portal is available here.(https://www.priorityrecruitment.co.uk/14/getdoc)
If you are on calculate and retain and want to request holiday pay, the cut off for guaranteed payment on Friday is 12:00 Tuesday*.

Please note that requests upto late Wednesday might be included in that weeks payrun, to be sure of getting it next week, process your request from Thursday onwards.   
 
Calculate & Retain
Your holiday pay is calculated weekly and added to your holiday pay pot, each weeks accrual is available for pay out from the following week.  There is no time limit to claiming, if you leave your balance of holiday pay will be paid out to you.

Calculate & Pay 
Your holiday pay is calculated and added to your payroll that week.  You will not accrue a pot of money, as it will be paid out instantly.

To move to Calculate and Pay, please email payroll@prorityrecruitment.co.uk to request the change. Requests made after 12:00 on Tuesday* will be actioned the following week.

*During certain weeks (Bank Holidays/Christmas etc) there maybe changes to cut off dates, which will be communicated in advance.

How is my holiday pay calculated?
Your holiday pay is calculated at 12.07% of the pay you earn working (not rest/expenses etc).
This means for every pound you earn whilst working, you earn an extra 12.07% to cover your paid holidays.
✅ Example:
If you earn £100, your holiday pay is £12.07 (because £100 × 12.07% = £12.07).
This ensures you still get paid for time off, even if the holiday pay is shown separately instead of when you take your holidays.

Question 6

Pension Questions (PAYE/NEST)

Accepted Answer

How do I Opt out of the pension? 
Legally we cannot opt out for you, you must follow the process provided by Nest: https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/opting-out/how-to-opt-out.html(https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/opting-out/how-to-opt-out.html)

How do I increase my pension contribution? 
As standard you will be contributing 5%, if you wish to increase that please email payroll@priorityrecruitment.co.uk (payroll@priorityrecruitment.co.uk)and confirm what you would like to increase that to.

Where can I find out more information?

Nest will send you a welcome pack on email, however you can also view information here: 
https://www.nestpensions.org.uk/schemeweb/nest/my-nest-pension.html(https://www.nestpensions.org.uk/schemeweb/nest/my-nest-pension.html)

Question 7

Deductions Explained (PAYE Employment)

Accepted Answer

As a PAYE employer, we keep all deductions transparent and limited strictly to what is required by law. We do not charge for uniforms, admin fees, or umbrella-style margins.
The deductions we make from your pay include:
✅ Statutory Deductions
These are required by HMRC and include:
 • Income Tax (PAYE): Calculated based on your earnings and personal tax code.
 • Employee National Insurance Contributions (NICs): Payable once your earnings pass the weekly or monthly threshold.
 • Student Loan Repayments: If applicable, these are automatically deducted based on your earnings and loan plan.
 • Pension Contributions: If you are enrolled in a workplace pension scheme, your contributions will be deducted unless you opt out.
✅ Court-Ordered Deductions (if applicable)
If we receive an official order (e.g. an Attachment of Earnings Order), deductions will be made from your pay in accordance with the legal instruction.
💡 Note: All deductions are variable and depend on your earnings and personal tax circumstances. You will always be able to see a full breakdown of any deductions on your payslip.
If you have any questions about your deductions or payslip, just let us know—we’re happy to help.

Question 8

GPS Clocking In & Out (Updated January 2026)

Accepted Answer

Why do I now need to clock in and out with GPS?
From 1st September, we are moving to manual clock in and out with GPS geofencing. Auto clocking will be turned off.
This means:
 • You must clock in and out at the start and end of every shift.
 • You must allow GPS access for the Timetemp app.
 • You will be asked to take a selfie when clocking in (please ensure no service user, family member, or colleague is in the picture).
 • You must be very close to the shift location to clock in or out.
Nothing else changes:
 • You keep the same app and login.
 • If you have Timetemp notifications switched on (and you should!), you’ll still get shift reminders.
 • You can still edit your timesheet before submitting it at the end of the week.
Update January 26: Whilst the vast majority are adhering to GPS clockin, some are not. Repeat offenders will lose the ability to manually edit their timesheets & will only be able to submit time by clocking in and out.   
We have now also increased the functionality of the system and from 19/01/26 everyone will be required to clock in, even those working in irregular locations.  
Why are we doing this?
This change will:
 • Streamline the authorisation process.
 • Reduce errors and disputes.
 • Give us and our clients assurance that the correct person is on shift, at the right location, at the right time.
 • Help ensure you are paid correctly the first time and on time.
Just like your pay and personal details, your GPS and photo data are protected under GDPR. They are stored securely, only accessed by authorised people, and used solely for timesheet approval and compliance.

Question 9

Timetemp App Help

Accepted Answer

YouTube - GPS Clocking from 1st Sept 2025(https://www.youtube.com/playlist?list=PLyUBxdijKGPth4YYStIfwF5yoczl5Wilj)
YouTube - General Timetemp Help(https://www.youtube.com/watch?v=BjbJBze_FUA&list=PLyUBxdijKGPtk-gMPdsFQFhkS0hz0Stft)
Failing that, email your consultant, or payroll AT priorityrecruitment.co.uk for help.  
Message us on Whatsapp Here (https://wa.me/447458946280)- This contact is for payroll / compliance / support questions only. 
You can download the app in advance here: Apple (https://apps.apple.com/gb/app/timetemp/id1449575372)or Google Playstore.(https://play.google.com/store/apps/details?id=com.hrboss.timetemp&hl=en_GB)

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